The software we use provides an audit trail in the memo notes of each account of all attempted and actual debtor contacts by staff, both written and oral. A memo note is created each time the account is changed or updated, displaying the initials of anyone working the account as well as the date and time of the contact or attempted contact. In addition, system generated changes are also memorialized in the memo field.

The documented memos cannot be altered once they are entered as a part of the account history. For tracking account actions and attempts, multiple production reports are available. Reports can be generated based on number of collector attempts, communications sent, skiptracing attempts, credit reporting activities and many other activities. The account can be assessed from any workstation at Cascade Collections. Cascade has the ability to extract report information that meets the criteria set by our clients. The system is also capable of maintaining records for a duration determined by each client.