|
|
|
We Offer:
|
Collection Services PRECOLLECT The step before collections, letter series only. Precollect consists of one or two notices sent by Cascade Collections, Inc. instructing them to contact your office directly for payment. If your customer contacts you and makes reasonable payment arrangements, or takes care of the balance in full, simply send us your stop action notice and the account will cancel from our system. If we have not received a stop action notice from your office by the 30th day, the account would transfer to regular collections. Any money collected during precollect is 100% yours. COLLECTION Our collection department manages all accounts placed for collections. Their expertise is in voluntary collections. Our staff is trained in negotiations and information gathering. They handle all payment arrangements and follow up when necessary from the consumers who agree to pay voluntarily. LEGAL Our small claims department manages all small claims cases and works closely with our attorney who has been on retainer for over 20 years, on the circuit court cases. Cascade pays all court costs and filing fees to reduce the accounts to judgments. This department specializes in the collection of money from those consumers or businesses that refuse voluntary payment. FORWARD Once we have utilized all resources we have available in locating a consumer who has relocated out of the state, our support staff will forward the account to an out of state agency who belongs to ACA International. Forwarding increases collectability on those consumers who relocate. BANKRUPTCY Our support staff administers the handling of those consumers who seek relief through bankruptcy. They follow chapter 7 bankruptcy cases from the date of filing through the date of discharge or dismissal to verify that all steps have been complied with. On chapter 13 bankruptcies our staff will prepare and file the proof of claim on behalf of our clients to protect their interest. In each of the above filings Cascade will close and return the account once discharge of bankruptcy is granted.
Carrying Out Assignment PLACEMENT OF ACCOUNTS You will have the option to place accounts electronically, disk assignment, facsimile machine, next day by mail, or we can personally pick them up. VALIDATION NOTICE Once an account is received by our office, we prepare and send the validation notice. The account is then placed on a 10 day hold which allows the consumer to contact our office for voluntary repayment, dispute, or mail to be received back with a forwarding address. Once the 10 days has lapsed the account will be assigned to a collection desk. VOLUNTARY COLLECTION OF ACCOUNTS Our staff is trained in the first communication to gather the necessary information to collect involuntarily should the need arise. Our system allows us to set up payment plans that are monitored by the computer, or to follow up manually on promised payments. INVOLUNTARY COLLECTION OF ACCOUNTS Should a consumer refuse payment or default on an established repayment agreement, our collection staff is instructed to refer the account to our small claims department for processing. Our small claims department is responsible for preparing and filing the complaint with the proper court, attend any hearings and requesting judgment. Once judgment is obtained they are responsible for issuing garnishments, establishing payments on those judgments we are unable to execute upon and lien real property. HANDLING OF DISPUTES AND SETTLEMENTS Consumers can contact Cascade Collections online to submit a dispute letter and/or request information from our office. When we are notified of any dispute, we are under obligation to provide verification of the debt to the consumer prior to resuming collection activity. Cascade’s policy is to provide proof of the debt along with a demand letter giving ten days for receipt of full payment. CREDIT REPORTING Cascade reports to all three major credit reporting agencies, (Equifax, Experian, and Trans Union.) BILINGUAL INFORMATION You can request Bilingual notices in English/Spanish for those individuals who do not speak English. We also have Bilingual collectors who speak Spanish.
Client Internet Access Cascade Collections offers our clients the ability to use the internet for all assigning and/or account information needs. ClientAccessWeb.com has been developed by Collection Agency Owners with the experience and knowledge to identify the features important to their clients. From this perspective, ClientAccessWeb.com has evolved into a very intuitive, feature rich internet solution. ClientAccessWeb.com allows our clients to login to their accounts using the agency ID that Cascade provides. Clients can verify balances, report direct payments, request updated information and compile their own reports. All of the functionality of ClientAccessWeb.com is delivered through a Secure Socket Layer using 128-bit encryption. All data viewed or transferred is secure. Features:
|
Cascade Collections is a proud member of the following Organizations: Monmouth / Independence Chamber Of Commerce
|
|
Send E-Mail to
webmaster@cascadecollections.com with
questions or comments about this web site. |
